The whole process was cut and dry and to the point. This was our first experience with Veterans United and Karol Hart made it so comfortable and easy! Karol is AMAZING and she will go out of her way to help you!
Communication is superb – from immediate initial contact, to messages and calls all through the whole process! Would highly recommend!! Thank you Karol for being our little light in our journey!! We will be back!
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The home buying process, especially for first time homeowners can be a very exciting but stressful and daunting endeavour. When it came to the lender shopping period of the process; we'd had narrowed it down to two and in the end we were actually sold by Veterans United. More specifically, by our local branch manager Amanda Dusenberry. There wasn't pressure to go with, there was actual assistance just during that period and for every stressor spurred from being first timers of this process we were had a wealth of information provided to reduce it. Overall, Veterans United had/has multiple highlights for either the first time homebuyer or even the experienced given each purchase can have something that a prior did not. With knowledge there is power and for such a monumental life decision, you really do want to be as informed as possible for all facets of this process. Veterans United has the homebuying process throughly mapped out on their website in a step by step fashion; to include plenty of articles covering a myriad of topics all relative to. We appreciated the inclusion of not just their loan process or types of loans they exclusively cover but every conceivable consideration for before, during process and after. Veterans United having a portal designated for you once you register w/an account that not only streamlines the process but in such a user friendly way. Everything is easily navigatable, with documents readily available and if there's any questions outside of normal business hours related to the portal or what generates, most answers are readily available but clearly within. All of these features for us were major highlights, even more so we're the individuals affiliated with our local branch. From our experience, we were active duty army, first time homebuyers using a VA loan and have no hesitation when recommending Veterans United to anyone shopping for a lender.Amanda Dusenberry was honestly a major selling point for us to go with Veterans United. She was not a sales person trying to just get your business or pressuring in any form to go with Veterans United; which ourselves and others have and do come across when it came to lenders. She instead created an immediate sense of genuine consideration of the people that would be a part of this business transaction. She not only had 27 years of experience under her belt but not jaded nor arrogant about it. She is extremely knowledgeable, dedicated and very understanding on an empathetic level. In our opinion, especially in a business respect; that last quality listed is extremely valuable and not easy to come by. She didn't just dole out facts and figures to a customer, nor did she give cursory responses or just direct attention over to a link to learn independently only. She instead took the time to ensure that not only were we informed but understanding of the entirety of the process and our specific loan. Amanda was an extremely involved entity, that also took the time to have an understanding of our life just to make the homebuying process as reduced in stress as possible. Amanda was prompt with every reply, was thorough in providing feedback and with indepth explanations where needed. If there were any issues to navigate amongst any entity involved in our purchase; Amanda assisted in navigating us through and ensured all parties were on top of their respective work. From aquiring purchase contract all of the way till closing day, with an ecstatic for us congratulations phone call, Amanda was there. We are extremely grateful for her level of dedication, professional experience and even more for her delightful demeanor. For her position as a branch manager, that speaks volumes and do not think any of the entities working on your loan dont exemplify anything less. Amanda wouldnt hear of it and truly runs a very tight ship where customer satisfaction is paramount. In our opinion, she is exceptional at what she does and as a person; all dedicated loan team members at that branch, are the results of superb management. Amanda was a driving force behind why we not only opted for Veterans United but the combination of herself and her team are why we'd recommend to others.
