This is the second time we have used Veterans united and it was just as stellar as the first time. We felt like our loan was important and the process that we had to go through was important. The team was dedicated to helping us close and getting everything done in a timely manner, and assisting us any way needed. We had a few unusual circumstances and they worked on them and through them with us. Our phone calls and email were always answered and responded to. We never felt like we were left in the dark. It was an awesome experience and if we ever buy another house we will use them again.
I had tried to refinance my home through the mortgage company that I had and it was one hurdle after another. They even had me write a detailed letter about why I did certain things the way that I did them. Which ended up being extremely personal and then they still denied me. I was, let's go with upset, and then one of my friends suggested Veterans United and so I reached out and got Ms. Charlotte and Ms. Kris and the rest is history. Not only did they help/stay with me with every question, worry, and paranoid moment, they went above and beyond to reassure me and help get me across the finish line. I have no idea what it was like for them behind the scenes, and that's a good thing, they made it happen and I will forever be grateful and I will be back to ask for them next time. Thank you both and everyone else that I didn't see behind the curtain.Brian Tate ...
I did all the work.
Response from Veterans United
Randell,
Dang, I’m sorry you felt you had to carry the workload during your loan process. I assure you this is never our intent. If you’d like, our Client Advocates are available to listen more about how things went here. When we know better we can do better. We certainly would like to make note and use your feedback for follow-up coaching opportunities. Above all else, we’re here for you and hope to talk soon. We sincerely wish you the very best getting settled at home.
Sincerely,
Kendra, Client Relations
