I was very thankful for the team I was assigned. They were there whenever I needed them and was able to answer questions of mine that came along the way. Also, they would periodically check in with me and ask how thangs were going. They made the loan part of getting a house less stressful than I was predicting.
This was my first time buying a home and Veteran homes took me under their wing and helped me every step of the way. The agent was extremely easy to work with and answered all my questions within a timely manner. I have already recommended Veteran Homes to other potential clients and will be working with them again for my future second purchase of a home.
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For someone with VA in your name I would have thought you would have been a lot more personal and professional. When I do this process in the future I will be calling around to other lenders to see my best rates because yours was not. When I visited my lenders office I noticed very expensive cars in the parking lot that were owned by your loan officers. These officers are obviously spoiled by the market around here that they don’t feel the need to satisfy customer. I hope this survey will help others in the future.
Response from Veterans United
Thank you for this information, Bryan. We appreciate the opportunity to research your experience and learn more. One of our Client Advocate team members is available to speak with you. It is our goal to promote accountability within our teams and consistently deliver an outstanding client experience.
