Communication was very poor towards the end in the beginning great but by the end we had no clue what was going on.
Response from Veterans United
Hey Lillie,
I really appreciate you sharing this. I’m sorry to hear that communication dropped off toward the end of your loan process. I can imagine how confusing and frustrating that must have been, especially after things started off strong.
We know how important it is to feel informed all the way through closing, and your feedback helps us see where we can do better to make sure that happens every time. If you’d like to talk more about your experience, my Client Advocate team would be glad to connect and listen. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time and will follow up the next business day if you reach out after hours.
A good team approach. Each member knew their role and will assist you with any questions. I was very apprehensive but they settled my nerves. First time I went through this process. Thank you!
I’ve had great experiences with my credit union for years but was actually surprised by the one on one experience I’ve had with Veterans United (VU). In my opinion VU far exceeded any experience I’ve had with a financial institution.
Everyone was very helpful. Highly recommended.
So easy and everyone was amazing!
VU made everything as smooth as possible. I have no regrets whatsoever with using them throughout the home buying process.
Ready to see for yourself?
Experience first-hand why 358,857 homeowners give us a perfect score!
Dorian Henderson was excellent to work with. He was very knowledgeable, responsive, and committed to excellence. I highly recommend working with Dorian if you have a choice. He met all my needs and made sure that I was satisfied every step of the process.
It was great working with everyone and they done a fantastic job working with me to get my house from start to finish.and would recommend this team to anyone of my military friends looking for a home though the Va loan.👍👍
Veterans United was such a blessing to our Family. The experience was the best and we highly recommend. Thank you so much Mr. Stalling and Team you all are THE ABSOLUTE BEST!!
Easiest refinance of my life. Awesome percentage. Nichole and team were amazing.
The process is very easy. The app made everything even easier. I was able to upload all my documents and the team took care of everything.
Ready to see for yourself?
Experience first-hand why 358,857 homeowners give us a perfect score!
They were amazing and so helpful!
Veterans United is a wonderful company. As first time homeowners, the team made the transition very easy and any help that you needed. They were always a phone call or email away. They stay in contact with you from start to finish and even after closing. It has been a great pleasure working with Veterans United.The Jones's
I would recommend Veterans United and would us them again if this wasn't our forever home.
He called me to inform me rates went down did I want to refinance saving. Me 100grand. Plus heck yeah because I don't see another opportunity but if presents itself again I. Might but I don't see it. I think rates will go higher but that's me. Tim was good for me. Saved me almost 400 a month
