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Clarksville, Tennessee Reviews

Unedited and unfiltered reviews from Veterans and military families

7,987

Total Customer Reviews

99.5%

Would Recommend Veterans United to Friends and Family

4.9 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
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5 out of 5 Stars
Would Recommend

Heather and her team were awesome!!!

5 out of 5 Stars
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Expedited my home loan in 3 weeks

4.5 out of 5 Stars
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4.5 out of 5 Stars
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We have worked with VU for years and will continue to work with them.

4.5 out of 5 Stars
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4 out of 5 Stars
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5 out of 5 Stars
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Photo submission from Joshua L.
4.5 out of 5 Stars
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4 out of 5 Stars
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Heather went above and beyond to secure our loan. She was thorough and extremely prompt in all her responses.

5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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Veterans United Home loans were awesome! Everything was easy to do and understand!

5 out of 5 Stars
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0.5 out of 5 Stars

A process that should be simple and basically the same for most buyers (with a few exceptions) was disorganized and chaotic. The computer signing didn't work and it took 8 days for the staff to notice the signatures weren't clear. We had to do all of it again. The "Wet Pack" is difficult to understand and maneuver. We were asked all pertinent questions at the first meeting but had to repeat our answers to same questions at least once or twice. Here is my $100 and hour consulting advice - Make a list of every document you might need from any possible buyer. At the first meeting check off/highlight which documents you will need from that particular buyer. Next provide the hard copy documents you need to have signed (with the signature line highlighted). Place all of this in a large envelope with a Fed Ex envelope (labeled and posted) included. Tell the buyer to get all of the documents you need, sign the documents you have indicated and Fed Ex it all back in the envelope provided by a certain date. It's not brain surgery people.

4.5 out of 5 Stars
Would Recommend

Very professional and easy to talk too

4.5 out of 5 Stars
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5 out of 5 Stars
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Charlotte, Kris and Sonya went above and beyond for my family. They worked really hard in a difficult situation. This team has strong leadership including their leader Amanda.

5 out of 5 Stars
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5 out of 5 Stars
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See all 7,987 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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