It has been twice that veterans united forced me to follow up to confirm that they pay my taxes from my escrow account.I paid my taxes on 2023-2024 and had to send a copy to get reimbursed, but no one responded to my email, even after I wrote in the email to add to the principal of the account. I was just sent a check with no response to my email on 2/23/24.When I refinanced on Sept 2025, I was assured by the loan officer that he would personally make sure this is updated in my escrow account.Nov 5 2025, and I have sent 2 emails to Jon Wachtel, one in Oct 23 and a second on Nov 3, with no response and no update on my account.Called again today (nov 5), and was informed to send the tax bill to another email oscorrespondence.ctax@corelogic.com and to come back on Nov 14 to confirm if the tax payment was completed. Why do I have an escrow account? I will never work with Veterans United again. this back and forth is not worth it.
I had to switch to veterans united at the last minute and they took care of me
Fantastic service throughout the entire 21 day process…. You read correct 21 DAYS! Very informative and there for you as a team collectively. GREAT EXPERIENCE ALL TOGETHER!!
Jason and Matt did everything they could to be sure are closing date came earlier than first planned. Were quick to reply and help me understand everything as the process was on going. Thank you very much Jason and Matt
I am a 26 year military veteran. I served our country a long time. It was a great experience for my family and I to secure a VA loan. We decided to apply through Veterans United because of all the positive reviews we had heard about the company. Brian and his team really know how to take care of and work with veterans. The entire loan team was a pleasure to work with, and they get results! And they even responded to me on weekends on their days off. The online portal and to- do lists really streamlined the process. Fabulous experience! Thank you. -Bob and Della
Veterans United makes it easy to understand where you stand in the process. They provide a clear to-do list that shows exactly what needs to be done and what’s already completed which is incredibly helpful.
Absolutely fantastic. Everything was easy going, expedient, and explained thoughtfully.
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Very helpful, makes things easier
We love Scott and his team! He’s honestly great and walks us through every single step. This is the second time with Scott and third time with veterans United. We will continue to use veterans United for all our mortgage loans.
Ryan Williams & his team made my home buying experience so easy and stress free. I could call, text or email them with any questions that I had to either Ryan Williams or Ryan Smith & they would answer me back the same day to help with my questions and/or concerns.They are so professional and also down to earth and I always felt comfortable talking with either of them.Being a retired Marine and a prior Drill Instructor I would ABSOLUTELY suggest Veterans Untied to everyone!It was a pleasure & relief to trust Veterans Untied for my very first Home Buying experience at 63 years old.Thank you Ryan Williams and Ryan Smith as well as Veterans Untied in helping scratch off another one from my Bucket List.Semper Fi,
Elmer & ;Buddy Clary, Jr
USMC Retired
Everyone is very helpful and very courteous
I started getting confused on who was who. I had 3 people that were my loan agents. Which one was I supposed to talk to. If I asked a question anyone of the 3 would answer but I think it would be better to talk to just one person.
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The team was amazing and responded to all our needs
Stephen and Eric were a delight to work with!
My experience with Veterans United was very professional and very helpful with the whole process and would recommend using them for any veteran or military affiliation.
I love these guys
Everything was smooth and easy.
