Extremely professional , quick responses and helpful every step of the process.
Wel I have a son that want to buy
Chris, Jenny, MIchael, and the entire team was wonderful during my first time purchasing a home. from the random 9pm emails, to the helpful process. they took care of me and made buying a home not scary, and i felt confident the entire time.
I could not have asked for a more fluent process. The knowledge and care this team provided is beyond anything expected. They truly care about the homeowners and want to give them the best experience!!!
Great communication all around. Highly informative and helpful which made my first home buying experience a smooth process.
Never in my life have I been so shuffled from agent to agent, failures to return calls and constantly resending documents to different places. This made us feel as if we were getting nowhere and that we might not get the home as desired. We were on pins and needles up until the last day. Not a smooth transaction at all.
Response from Veterans United
Hi Roland,
I’m really sorry to hear how stressful this process was for you. Being passed from person to person, having to resend documents, and not getting timely call backs would make anyone feel unsettled, especially when so much is riding on the outcome. That’s not the experience we want for our borrowers, and I understand why you felt on edge right up until the end.
Your feedback matters, and I’d appreciate the chance to look into what happened behind the scenes and learn where we fell short. If you’re open to it, please reach out to our Client Advocate team so we can listen and better understand your experience. You can contact us at 1-800-212-5200 or ClientAdvocate@vu.com.
Our office hours are 9 a.m. to 5 p.m. Central Time, Monday through Friday. If you reach out outside those hours, we typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
This a a good start for a new homeowner through Veterans United they are very professional and helpful, I will recommend anyone to go through Veterans United because these people are great...
Bobby Moss and his whole team -especially Lynette- were wonderful to work with. They answered all of our questions and returned all emails and phone calls quickly.
Zach and his team were outstanding as they were prompt to respond to my questions and very knowledgeable. Zach was very easy to work with and I did not feel pressured as I felt my concerns were being addressed.
When we first decided to purchase a home, we felt the stress and anxiety that comes with such a major decision. However, our fears were quickly put to rest when we were introduced to our Veteran's United team. Our wonderful loan officer Chace Tuck was there to guide us throughout the entire process. Chace was always available to answer our questions and address any concerns we had. Our amazing realtor Jen Riley worked so diligently in the search for our dream home. She helped us reach our goal and made the journey there both memorable and enjoyable. Jen taught us so much along the way, helping us build up the confidence needed to make such an important decision. As first time home buyers, we were blown away by the level of care and professionalism shown by our Veteran's United team. They truly simplified the homebuying process from start to finish. Thank you all for making this the best experience possible!
I was a little disppointed my messages weren't returned in a more timely manner.
The team we had was exceptional in every way!
Every question was answered quickly and with as much detail as possible (and in understandable words).
As a first time buyer, I was nervous that it was going to be difficult but it was a breeze because of them.
Easy process and well communicated
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Couldn’t be happier with my experience
Made the home buying process smooth. If our attorneys in Buffalo didn't mess the process here from our proceeds it would have been even better!!! We are happy to be part of the veterans united family!! 🥰. Thank you!!!
The people that veterans United help me through the process, very professional, very helpful and pleasant to talk to through this process and I recommend them to anybody
