Trevor and his team were great. I'm a first time home buyer and knew next to nothing about the process. It all seemed incredibly intimidating. However, Trevor and his team walked me through every step.I shopped around multiple lenders, as advised, and ended up going with VU. Trevor and team explained everything to me in ways I could understand, and guided me through the process. They were always available to answer questions, even at odd hours.My concierge, Bailee, was great. Having a "concierge" at all seemed weird to me at first, but she was always able to help and provide information. She saved a lot of leg work.I really appreciate everything they did. They're awesome. I would definitely recommend.
The Veterans United team, coupled with my real estate agent, made this home buying experience phenomenal. I was never left wondering about anything. Each of them understood my situation and what I wanted. They made my priorities, theirs. Would absolutely buy another home through this process. Specifically with Paul, Shelby, and Josh.
Shawn Lattimore was outstanding! He felt like a good family friend and kept me on track with everything. If I was missing paperwork or needed further explanation, he went above and beyond to explain with patience and kindness. He provided outstanding customer service every step of the way and when I think of great customer service, I think of my friend Shawn. He was such a blessing.I highly recommend Veterans United to all my friends and family. 100/10!
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Heather Damer always, and I mean ALWAYS, answered my phone calls and texts and emails. Not only that but she did so promptly, and never made me feel stupid for the questions I asked as a new homebuyer. She was also very helpful and flexible when we discovered we may have to move our closing date back, and we were very grateful for her candor and objective opinions. Cannot recommend Heather and her team enough.
