When we first started talking about buying a house, we were nervous. We were renters until we decided it was time to buy a house. Having dealt with difficult rental companies, we were afraid that home buying was going to be the same. We were so wrong!
Karol and her team are the ABSOLUTE best! My realtor gave me a list of loan officers and my gut told me to go with Karol.
They made the process so easy and their communication is the best! We cannot say enough great things about this team.
We couldn’t have chose a better team to work out our new mortgage for us. Trevor was fantastic and made sure he asked for every single document under the sun so that when it got to the underwriting phase, it was as stress free as possible. We also text him every day about rates and he would reply any day at any time (even on weekends which floored and impressed us). We couldn’t be happier having gone with Veterans United and will absolutely recommend them to anyone!
I did all the work.
Response from Veterans United
Randell,
Dang, I’m sorry you felt you had to carry the workload during your loan process. I assure you this is never our intent. If you’d like, our Client Advocates are available to listen more about how things went here. When we know better we can do better. We certainly would like to make note and use your feedback for follow-up coaching opportunities. Above all else, we’re here for you and hope to talk soon. We sincerely wish you the very best getting settled at home.
Sincerely,
Kendra, Client Relations
I can't say enough wonderful things about my experience with everyone at Veterans United. Karol helped me navigate my options given the high interest rates; Justin was always there to answer my questions and Melissa...oh my goodness, without her creative problem solving at the 11th hour, my closing wouldn't have happened at the scheduled time! They each played a huge role in making this experience a memorable one...for all thebest reasons!
The service and personal attention we received from Jake Levy and his team was exceptional and beyond what we were expecting! His knowledge of the local and national market and his commitment in finding us the best rate helped us in our search for our dream home. As second time home buyers with Jake, the most important thing we wanted was someone we could trust. He was there for us every step of the way. I'm glad we chose his services and would recommend him and Veterans United to anyone buying a home.”
