Your company has an over reliance on e-mail communications. I understand that it should be your primary means as it provides a record of communication however, e-mails should be followed up with a phone call to confirm receipt and understanding.
They did a great job getting us pre-approved with our situation we had. Once our offer was accepted and we were in limbo before closing, there could be a little more communication. That is my only suggestion - more communication.
See all 8,020 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.
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