For someone with VA in your name I would have thought you would have been a lot more personal and professional. When I do this process in the future I will be calling around to other lenders to see my best rates because yours was not. When I visited my lenders office I noticed very expensive cars in the parking lot that were owned by your loan officers. These officers are obviously spoiled by the market around here that they don’t feel the need to satisfy customer. I hope this survey will help others in the future.
Response from Veterans United
Thank you for this information, Bryan. We appreciate the opportunity to research your experience and learn more. One of our Client Advocate team members is available to speak with you. It is our goal to promote accountability within our teams and consistently deliver an outstanding client experience.
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My husband and I were first time home buyers and had many questions. We were also purchasing a home from out of state (Military life at its finest, am I right?!) We were so impressed with the professionalism of every employee we encountered throughout the process. Ms Damer and Ms Foote were so kind, helpful and prompt! We are so happy we had the opportunity to work with Veterans United for our purchase. You won't be disappointed!
