This was the second VA loan I did through VU, and I wish I would have shopped around a bit more. I went with them because they were great to work with last time since I was overseas, but this time just felt rushed. I wanted to take my time and get thorough inspections and appraisals completed. The VU team I had was very energetic about completing the process and receiving their cut, all the time sending me more and more items to complete in the portal in order to close everything out and sign on the dotted line. I would like to believe that these circumstances were in part due to the restrictions placed in regards to COVID-19; however, when I simply requested to conduct an independent appraisal, it was completely ignored because everyone involved in the process was about to be paid. I love my house and like to believe everyone was working hard to ensure a fair and honest deal, but I don't think I'll be using a VA loan again for quite some time.
Nick Laws and the entire Veteran’s United team blew away all of our expectations. We had to change lenders late in the process and they were able to take over and get us to the closing table early with an amazing rate! Nick was extremely knowledgeable, professional, and friendly giving us peace of mind during our extremely stressful time. We can’t recommend Nick and the whole VU team enough!
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We were new to Tennessee and were recommended to Veterans United by our Real Estate agent. I'm so glad we called! From the very first call our questions, concerns and information were handled with the utmost professionalism and efficiency. Our loan specialist was Charlotte and we were truly blessed to become her client. Without her guidance, professionalism and attention to detail we would never have gotten to the beautiful home we are in today!
My home buying experience with Veterans United was okay, but it wasn't as exciting as I know it could have been if, people were color-blind when it comes to black/African American Women...
Response from Veterans United
Angela, We appreciate your honest feedback and would love to hear more about your experience. Please feel free to contact our client advocate desk to discuss further. Thank you again.
