Very easy process with people more than happy to help.
It started out great but just got more and more stressful and felt more difficult to get answers/communication. Things ended up getting confused and we struggled to find who to speak with and what next steps were. At the end, things felt rushed and chaotic. It felt as though we were constantly having to validate ourselves throughout the process and a lot of tedious work that we have never had to prove before...this was our third time buying a home and the process seemed much more convoluted than before.
Response from Veterans United
Hi Michael,
Thank you for sharing this feedback. I’m really glad to hear things started off well, but I’m sorry the process became stressful and confusing as it moved forward. Not being sure who to reach out to or what the next steps are can make an already complex process feel even more overwhelming.
It’s also understandable that the documentation and verification requests felt frustrating, especially since this wasn’t your first home purchase. Even for experienced buyers, the loan process can sometimes involve additional verification steps that feel repetitive or unexpected, and I’m sorry if that wasn’t clearly explained along the way.
Hearing that the final stages felt rushed and chaotic is also concerning. Buying a home should feel supported and organized, and I’m sorry if communication from our side didn’t provide the clarity you deserved throughout the process.
If you’re open to it, I’d really appreciate the chance to learn more about what happened and review your experience with our team. Please feel free to reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and if you contact us outside those hours we’ll typically follow up the next business day.
Thank you again for taking the time to share your experience.
Sincerely,
Claire S., Client Relations Manager
great service start to finish....
As a proud military veteran, I cannot express enough gratitude to Veterans United team for their unwavering support they provided in helping my family secure a VA home loan. Their exceptional service has completely transformed our lives, and we are forever grateful for their dedication and expertise.From the moment we contacted Veterans United, we were treated with the utmost respect and understanding of our unique situation as veterans. Their team of professionals took the time to listen to our needs and concerns, walking us through every step of the process with patience and clarity.One of the standout qualities of Veterans United is their knowledge of the VA loan program. They have a deep understanding of the intricate details and requirements, making us feel confident that we were in good hands throughout the entire journey. They effortlessly navigated the paperwork, ensuring a smooth and timely approval process, which took a significant burden off our shoulders.Moreover, their customer service is second to none. Communication was prompt, consistent, and reassuring. Whether it was via phone, email, or in-person meetings, we felt well-supported and cared for, knowing that our questions would be answered promptly.Veterans United's dedication to ensuring that veterans and their families receive the best possible service is truly commendable. They went above and beyond to find us the most favorable interest rates and loan terms, tailoring the options to suit our financial needs. Thanks to their efforts, we now have a beautiful home to call our own, and we can confidently say that our future is looking brighter than ever.The impact of Veterans United's support extends far beyond just helping us secure a home loan; they have shown us that there are companies out there who genuinely care about veterans and their families. Their commitment to the well-being and success of those who have served our country is something that will stay with us for a lifetime.We wholeheartedly recommend Veterans United to any fellow veterans seeking assistance with a VA home loan. Their professionalism, expertise, and heartfelt dedication to supporting veterans make them an outstanding choice. Thank you, Veterans United, for making our dreams come true and being there for us every step of the way!
Could not be more satisfied with how prompt, professional, and down to earth Tim and his team have been through the entire home loan approval process.
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What a great team, superb communication and outstanding service to the customer. Everything was clearly written, and if not it was explained fully.
Everything went great with the team. The only thing from being a 10 was that I usually had to ask for a status. Everyone was polite and helpful when I called but I had to call to find out any information.
This team was amazing from day 1 to post closing! Absolutely amazing people and everyone had my best interest in mind at all times! Thanks
Thank you Veterans United!! Shawnee and Kimmy were amazing in helping us purchase our first home!
Mr. Wes Dyer was wonderful. I was not properly knowledgeable about this process. Mr. Wes was keep guiding me through this and made all of that happen. I really appreciate it. Thank you so much.
And I also thank entire team of Veterans United for this to happen.
Nick was an amazing Loan Officer! We couldn’t ask for better! We were referred to veterans United by our daughter and veterans United was exactly the great company my daughter said it was! Nick took care of us from start to finish! And we were not the easiest to deal with. lol
Ryan and his team were very helpful and communicative!
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Tim, Travis, and Taylor is the best team I’ve ever had on my side when purchasing my home! Outstanding people that went above and beyond for my family. I can’t thank them enough.
Matt and the entire VU staff assisted with every step. Whether the communication was text, call, or through the app, the process could not have gone any smoother.
Rob’s Team at Veterans United is absolutely the best! They treated me like family from start to finish, and their support didn’t stop at closing. When they found a lower rate for me, they reached out and made it happen to make sure I was taken care of. Rob’s A-Team truly looks out for their veterans, and I will always be grateful. I wouldn’t use anyone else.
Amazing team who made the process stress free
My loan team was great and made the process hassle free.
Great experience with Veterans United. I highly recommend them.
Everything was easy, straight forward, and efficient. Very happy with original loan and ReFi. Justin, Holly and team beyond great! Thank you guys 😊
The team was great.
