I am very happy with the customer service I recieved from Jamie, Jennifer, and Sarah. They did a phenomenal job in assisting me through the lending process and closing of my home. They stayed in constant contact during the process, provided assistance any time that I needed it, and made the process as easy and stress-free as possible. I was treated like a person and not just a number. I highly recommend all of these ladies and VU!
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Working with “Veterans” United was the worst experience I’ve had in the home buying process.
Not only did they make me feel I had to fight to use my VA entitlement, they did nothing to help me find solutions without me calling, asking, complaining…When I asked questions, it would be a day before I received responses or I’d have to call and ask again. They knew upfront of the time difference and they did nothing to alleviate that barrier.
There were unique scenarios in my home buying process however the ‘team’ I worked with did nothing to reassure, assist, or even work for my best interest. They made me feel like I was just a number on their roster.
The fact that 48 hours prior to closing they had to ‘move things around’ to get to my paperwork to ensure we could close on time.
This is not a new complaint, I expressed my dissatisfaction with the supervisor. I will not recommend Veterans United to anyone I know or anyone asking for a recommendation…
0 out of 10 on customer service
Response from Veterans United
Rhonda,
I'm really sorry to see this. Our Client Advocates are available to help if you'd like to discuss this or anything else from your experience. If we can make this better somehow, we're here for it.
Very sincerely,
Kendra, Client Relations
