Working with “Veterans” United was the worst experience I’ve had in the home buying process.
Not only did they make me feel I had to fight to use my VA entitlement, they did nothing to help me find solutions without me calling, asking, complaining…When I asked questions, it would be a day before I received responses or I’d have to call and ask again. They knew upfront of the time difference and they did nothing to alleviate that barrier.
There were unique scenarios in my home buying process however the ‘team’ I worked with did nothing to reassure, assist, or even work for my best interest. They made me feel like I was just a number on their roster.
The fact that 48 hours prior to closing they had to ‘move things around’ to get to my paperwork to ensure we could close on time.
This is not a new complaint, I expressed my dissatisfaction with the supervisor. I will not recommend Veterans United to anyone I know or anyone asking for a recommendation…
0 out of 10 on customer service
Response from Veterans United
Rhonda,
I'm really sorry to see this. Our Client Advocates are available to help if you'd like to discuss this or anything else from your experience. If we can make this better somehow, we're here for it.
Very sincerely,
Kendra, Client Relations
Honestly Veterans United was extremely helpful throughout the entire process. I loved working with Jamie. She was such an amazing help to me and my wife and we couldn’t have gotten through this process as smoothly as we did without her assistance. Thank you so much!
PS we absolutely love our new home!
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Our loan officer, Jake Levy, was absolutely phenomenal. I feel confident that the deal would have been a no-go if he had not been on our team. We found our dream forever property, but had significant issues with the appraiser (not completing an adequate report, an incorrect report that did not include the entire property, and not completing any report in a timely manner), which nearly caused the whole deal to fall apart. Luckily, Jake was willing to go above and beyond in order to help us ultimately close on our home. He was awesome from start to finish, and he even took the time to come to our closing. His persistence throughout the process, his grace in listening to and sharing our frustrations, and his willingness to answer all of our questions meant a lot to us and I cannot recommend him enough.
