Very professional, caring and considerate. I enjoyed the staff and they made the home buying process simple for my wife and I.
You can't go wrong with Veterans United. I can definitely say they truly care about us veterans and making our dreams of homeownership come true! Can't say enough words of how amazing Ryan and his team were through the entire process! They made sure I understood everything throughout the process and even after the sale! I can’t give enough kudos to them all.
i went into this whole house buying this with very little information on how it all worked. When i first spoke with someone from veterans united it was a great call and i thought this would be a smooth process. i was seriously wrong. this was my first time going through this and the main thing i needed was communication, and i’d only hear from my “team” once a week and it was normally about how they screwed something up and my closing was going to cost me more and be moved back farther. the only good thing about veterans united was that their manager was very helpful every time i called to complain.
Response from Veterans United
Hi Landon,
I’m really sorry to hear how overwhelming this experience felt for you, especially as a first-time buyer. When everything is new, steady communication matters a lot, and I understand how frustrating it was to only hear from the team when something changed or a delay came up. That kind of uncertainty can take a real toll, and I appreciate you being honest about it.
I’m glad you felt supported when you reached out to the manager, but I also know that doesn’t undo the stress you went through along the way. I’d really like the chance to look into what happened and make sure your feedback is fully reviewed. If you’re open to it, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
My team is in the office from 9 a.m. to 5 p.m. Central Time, and if you contact us outside those hours we’ll typically respond the next business day. Thank you for taking the time to share what this was like for you. I’m here if you’d like to talk more.
Good team effort and very responsive
I've been working with VU for several years or more now and the process has always been smooth and easy for me.
I highly recommend working with Veterans United. They are a culmination of professionalism, effectiveness, and initiative driven professionals that have a desire to get veterans in homes as quickly as possible. Thorough, active, and engaging....you will not be disappointed. Ryan and Amelia were always available and bent over backward to make this home buying experience memorable. We made an offer and closed on our home in less than 25 days. Awesome job by everyone.
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From start to finish, Veterans United made the home-buying process an absolute dream. Their team went above and beyond to ensure every step was clear, stress-free, and tailored to my needs as a veteran. What impressed me most was their dedication—not just to getting the loan approved, but to ensuring I felt confident and supported throughout the journey.• Expert Guidance: They explained every detail in plain language, never leaving me in the dark.
• Unmatched Support: My loan officer and team were always available, quick to respond, and genuinely cared about my success.
• Veteran-Focused: It’s clear that Veterans United understands the unique challenges veterans face. They made me feel valued and respected, not just as a customer, but as someone whose service mattered.
• Smooth Process: From pre-approval to closing, everything was handled with precision and efficiency.Thanks to Veterans United, I’m now in my new home, and I couldn’t be more grateful. If you’re a veteran looking to buy a home, this is the team you want in your corner. They don’t just help you buy a house—they help you find your home
I would definitely recommend Veterans United, to a friend, family member, or a random veteran! They made the process as easy as possible and were there every step of the way: answering any questions I had, offering suggestions, and giving recommendations about services, not directly related to the loan (e.g., local relators, security systems, home owners insurance, moving companies, et cetera) - all of which made the process run smoother.
This was my first time using my veteran's benefits to buy a home and I couldn't be happier that I picked Veterans United to be my mortgage lender. Jason Bals, Megan Staszcuk, and Travis Roberts are an amazing mortgage team and we want to thank each one for their help in closing on our home. Thank you to all!
Josh and his team was very helpful and very responsive when needing questions answered.
An outstanding crew who listen to concerns and share their knowledge.
Team worked extremely hard and helped every step of the way i am now in my forever home amd so happy
From start to finish my loan team was amazing! I am sitting in my home right now and this wouldn’t have happened as fast as it did without them. My finances were not in the best shape, but they worked really hard to make it happen. I will recommend them to anyone and everyone that mentions needing a home loan.
