You sent me an email that says my tax information is ready yet when i go to the website under documents there's nothing there.
Response from Veterans United
Hi Millard,
Thanks for calling this out. I’m sorry for the confusion. Getting a notification that something is ready and then not seeing it in your documents is frustrating.
I’d like to have our Client Advocate team take a look and help make sure you can access what you need. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
Sheldon, Danielle and the team went above and beyond. No matter how difficult our information was to obtain, they helped us find a way. We would not have our home without them! They are genuinely the sweetest people I have ever had the pleasure of working with. I can not recommend them enough!!
Best service I have ever received and provides veterans with exactly what we need (a stress free experience). Thank you so much Lily, Olivia and Nate.
Josh and his team are absolutely wonderful.
Tommy Purk made it possible for me to close in 3 weeks. Excellent work and very much appreciated.
My team was efficient and detailed. Prompt to respond and very thorough.
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I felt very supported through every step of the process and that’s super important as a first time homebuyer.
Very good work
Veterans United is the best. If you are looking to buy, I highly recommend them. They go above and beyond.
We worked with Liz Tilley and Brenda Kelly. They are an amazing team, we hit a lot of obstacles during this process and they were there every step of the way.
Very good professional friendly staff. Good Communication with texts emails and phone calls. Was always there to listening to my concerns and any questions I may have had. And answered any concerns and questions in a timely manner.
I was very nervous the team told me what I needed to do every step of the way it went so smooth.
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Super easy
Working with Jake and Rachael was an absolute pleasure during our home buying process. Both were punctual with communication and kept us informed through the entire process. 10/10 recommend.
Thank you all so much. I’m forever grateful for your help and guidance through this process and was very easy home buying experience.
Malachi is incredible! Bae’s wonderfulness is contagious! Jake’s attention to detail and drive is commendable. Thank you for the quick 30 day close!
Thank you Samantha and team for the Echevarria family. Easiest, smoothest and most professional team ever. We appreciate your team for all you have done!
Very helpful throughout the process. Approaching/on closing date, seemed to be waiting on certain documents that should've been taken care of in a timelier manner. Overall, very helpful and made the process easy. I will definitely use Veterans United again.
Outstanding work ethic and very trustworthy towards their clients. I highly recommend their services.
