Veterans United made everything smooth from the beginning to the end of this whole process. I have a great team that was there for me, making sure everything goes according to plan. Kudos to my whole team! My family is beyond grateful to each and every one of you for making our dream of owning a house come true.
the people at VU were great but as soon as I got my approval letter, I was bombarded with calls from companies that wanted me to refinance my (then) current mortgage. Then I realized that VU share's my data with 3rd party companies and that pissed me off.
They really worked well in keeping me informed and helping me with the whole process making them available to show me a house even after I got off work friendly service.
We were grateful for the Veterans United team and we're grateful to be part of the veteran homeowner community!
The process was quick for us due to credit scores and financial stability. The team of Veterans United is supporting and guiding us throughout the whole process. Information was delegated throughout the whole team and made sure everyone check in with progress on each of the tasks that need to be accomplished.
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Surprisingly easy to by my first house with these guys.
Veterans United made the home buying process easy to understand. Everyone was very helpful and showed their willingness to help my family search and buy a home. Thank you for helping Veterans get their dream home.
Rob and Catrina did an amazing job with helping me get this deal closed. They went above and beyond and ensured that I understood everything and every step of the process. I really appreciate Rob for recommending my real estate agent Ramona as well. She was amazing!
Everyone was amazing and I will definitely recommend veterans united to anyone who ask. My only somewhat issue was the first person I spoke to was Dane and he was great but somewhere along the line I was switched to Jake and he was great but it was kinda confusing especially when you’re getting use to and comfortable talking with someone and then they kind of pass you off to someone.
To start off I’d like to say this was one of the most painful lenders I’ve ever chosen to use. The loan officer was more of a car salesmen than someone trying to get my refinance closed out. But really the person who I’d say was very unhelpful was Michelle Zeller. Not only did it seem like she was apathetic the entire process. Her and Jeff would not answer the phone. Instead id usually get a text reply or a “sorry I didn’t even see your message on the phone”. Then when I’d ask if there was anything I needed she would say “well I need some stuff from your HOA and the title company. But I haven’t heard back, maybe you could call?” Really? Me call? I’m fairly certain by the way that she would not reach out to anyone by phone. Judging from when I called these companies. They referred to her emails. Which never received certain emails she claimed to me to have sent to them. But a 45 day close that I asked to have moved as quickly as possible turned into a 52 day close for what seemed like no reason other than them not trying to get anything done faster than their 9-5 required. TLDR they moved slowly, didn’t answer the phone and I’m fairly certain gave me the run around when they finally did respond to me. The reason I didn’t not give a 1/10 is because it closed and I didn’t have to start the process over.
Response from Veterans United
Hi Andrew,
I’m really sorry to hear how stressful this refinance felt for you. When you’re trying to move things along quickly and you’re not getting the communication or clarity you expect, it can make the whole process feel much harder than it should. I understand why the delays and difficulty reaching the team left you so frustrated.
I’d really appreciate the chance for my team to review what happened and make sure your concerns are fully heard. If you’re open to talking more, you can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. My team is here from 9 a.m. to 5 p.m. Central Time, and if you reach out after hours we’ll typically follow up the next business day.
Thank you for sharing your experience. I’m here if you’d like to walk through it together.
Thank you so much for everything. Tom and his team knocked it out of the park
This experience was magnificently efficient, pleasant and incredibly informative! Everybody was extremely professional and patient with me. I've never done anything like this before, but I can't imagine doing it without the help of such a fine group of people.
I just love the team that worked with me and my wife they were extremely helpful - friendly I thank everyone very much we are extremely happy with our house if I hear of anyone needing a VA loan I will recommend this team you all have a very merry Christmas and a Happy New year
