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We ask in-process folks what it’s like working with us. Here’s what they have to say:
91%
Get clear answers to their questions
88%
Get a quick reply when they reach out
87%
Feel heard loud and clear by their team
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Heather went above and beyond to secure our loan. She was thorough and extremely prompt in all her responses.
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Veterans United Home loans were awesome! Everything was easy to do and understand!
A process that should be simple and basically the same for most buyers (with a few exceptions) was disorganized and chaotic. The computer signing didn't work and it took 8 days for the staff to notice the signatures weren't clear. We had to do all of it again. The "Wet Pack" is difficult to understand and maneuver. We were asked all pertinent questions at the first meeting but had to repeat our answers to same questions at least once or twice. Here is my $100 and hour consulting advice - Make a list of every document you might need from any possible buyer. At the first meeting check off/highlight which documents you will need from that particular buyer. Next provide the hard copy documents you need to have signed (with the signature line highlighted). Place all of this in a large envelope with a Fed Ex envelope (labeled and posted) included. Tell the buyer to get all of the documents you need, sign the documents you have indicated and Fed Ex it all back in the envelope provided by a certain date. It's not brain surgery people.
Very professional and easy to talk too
Charlotte, Kris and Sonya went above and beyond for my family. They worked really hard in a difficult situation. This team has strong leadership including their leader Amanda.
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Experience first-hand why 7,191 homeowners give us a perfect score!
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Veterans United have all of the right people in all of the right places. They leave no stone unturned to insure that all of your needs are taking care of. Love these people.
Kelly Foote and her assistant Melissa were fantastic throughout the process. They answered every question and explained the process very well. They were timely and efficient with the many changes that happened with our new build. They were always available and happy to help. No complaints
Miss Heather and team were excellent. They were very detail-oriented and very informative.
Great company and excited to help you in many way to get your home.
The refinance process was seamless, very simplified, and well presented.
