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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
453,102 reviews
696 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Caring Easy Supportive Linda J., Marines
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Trustworthy Knowledgeable Streamlined Dan S., Air Force
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Clear Responsive Experts Tony D., Army
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 453,102 unfiltered reviews

Starting on Page 14 of 15,104. Return to Page 1

5 out of 5 Stars

Everyone who I worked with during this process such as Tonga, and Scott were amazing. They made the process seamless. Please put them in more positions of influence! They are the absolute best!

headshot image of Scott Finklang

Loan Officer: Scott Finklang

NMLS# 2357948

5 out of 5 Stars
headshot image of Kayla Stiers

Loan Officer: Kayla Stiers

NMLS# 1548073

5 out of 5 Stars
headshot image of Denise Stroud

Loan Officer: Denise Stroud

NMLS# 1136506

5 out of 5 Stars
headshot image of Nate Bohon

Loan Officer: Nate Bohon

NMLS# 1136526

5 out of 5 Stars
headshot image of Christopher Holdman

Loan Officer: Christopher Holdman

NMLS# 369923

5 out of 5 Stars
Photo submission from Dylan B.

The whole team was great to work with. Very caring people that really do want to help you get into your new home. They definitely do whatever they can to help you through the whole process.

headshot image of Brian Nelson

Loan Officer: Brian Nelson

NMLS# 1181150

5 out of 5 Stars
headshot image of Kyle Bakker

Loan Officer: Kyle Bakker

NMLS# 1698016

5 out of 5 Stars
headshot image of Jon Abernathy

Loan Officer: Jon Abernathy

NMLS# 49695

5 out of 5 Stars
headshot image of Clint Hamilton

Loan Officer: Clint Hamilton

NMLS# 1224235

5 out of 5 Stars
headshot image of Tina Wiggins

Loan Officer: Tina Wiggins

NMLS# 1411098

4.5 out of 5 Stars

There were some rough patches when things looked like they weren't going to work out. Overall, it was great having a team of direct contacts to ease things, but it also sometimes felt like I was being pulled in several directions at once.

headshot image of John Lyman

Loan Officer: John Lyman

NMLS# 47945

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Check My Eligibility
5 out of 5 Stars
headshot image of Trey Barrow

Loan Officer: Trey Barrow

NMLS# 2091070

5 out of 5 Stars

Erinn was super helpful throughout the entire process.
Rebecca was the best agent a person could ask for!!
The rest of the crew was outstanding as well

headshot image of Erinn Cline

Loan Officer: Erinn Cline

NMLS# 2223549

5 out of 5 Stars

The process was wonderful with the exception of our loan coordinator lindsey. There was poor communication, which caused delays and confusion.

headshot image of Crystaline Loveless

Loan Officer: Crystaline Loveless

NMLS# 1211028

4 out of 5 Stars
headshot image of Travis Ward

Loan Officer: Travis Ward

NMLS# 1287868

5 out of 5 Stars
headshot image of Amber Brown

Loan Officer: Amber Brown

NMLS# 1137822

5 out of 5 Stars

Matt & his team Logan & Alex went above & beyond! They were able to close on my new home 7 days earlier, in time for movers to get me in before holiday weekend! They were in constant communication via text, email, & phone conversations! Answered all of my questions & were very knowledgeable in their work! Thank you all so much for making this so streamlined with your To do lists! Anytime I had a question I would get my answer directly! Thank you again & enjoy your holiday weekend!

headshot image of Matt Colgin

Loan Officer: Matt Colgin

NMLS# 1374345

0.5 out of 5 Stars

Everything about out loan process was poorly done. At the start they should have asked for my husbands COE for his VA loan for preapproval. They instead didn’t ask for it until a week to close. This caused us to miss our closing date. We are first time buyers and didn’t know all the questions to ask. We repeatedly asked what else was needed and were told nothing, only to be asked for more later. A checklist at the start would have been much more productive. After switching to an FHA loan we experienced the same problem. Again would have missed our closing date if we hadn’t found Sarah. There were so many resources we weren’t given, questions we weren’t given correct answers to all which could have avoided a most of this. We felt continually pushed aside by Jake and his team. I would never again trust him or his team.

Response from Veterans United

Hi James,

I’m really sorry to hear how frustrating and discouraging this process was for you. As first-time homebuyers, you should have felt clearly guided from the very beginning, especially when it came to important items like a Certificate of Eligibility and understanding what would be needed for preapproval.

Learning that documents were requested late in the process and that it impacted your closing date is concerning. Being told nothing else was needed, only to later be asked for more, would understandably make you feel unprepared and stressed. You deserved clearer expectations and better communication throughout.

I’m also troubled to hear that you felt pushed aside. That’s never how anyone should feel during such an important milestone. I truly appreciate you sharing this feedback, and I would welcome the opportunity to review your experience more closely.

I’m here to listen and would welcome a direct conversation. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available Monday through Friday, 9 a.m. to 5 p.m. CST, with after-hours messages returned the next business day.

Sincerely,
Claire S., Client Relations Manager

4 out of 5 Stars
headshot image of Debbie Beasock

Loan Officer : Debbie Beasock

NMLS# 1177896

5 out of 5 Stars
headshot image of Nate Bitner

Senior Loan Officer: Nate Bitner

NMLS# 1374361

5 out of 5 Stars

Jordan, Sierra, and Matt provided outstanding service and support throughout the entire mortgage process. They kept me consistently informed, communicated clearly at every stage, and addressed any issues quickly and efficiently. Their responsiveness and professionalism made what can often be a stressful experience feel smooth and well-managed.They truly went the extra mile to ensure everything stayed on track. I highly recommend this team to anyone looking for knowledgeable, attentive, and dependable mortgage professionals.

headshot image of Jordan Showalter

Loan Officer: Jordan Showalter

NMLS# 1990172

5 out of 5 Stars

Veterans United served us with nothing but kindness and in a timely manner. We never expected for the process to go that smoothly and efficiently.

headshot image of Zach Ward

Loan Officer: Zach Ward

NMLS# 1828991

5 out of 5 Stars

The entire team with VU that I worked with was completely amazing through every step! I am so grateful for all of them!

headshot image of Vishal Patel

Loan Officer: Vishal Patel

NMLS# 1233368

5 out of 5 Stars

Mr. MADDOX and his team are very friendly and helpful, understanding someone obstacles

headshot image of Mason Maddox

Loan Officer: Mason Maddox

NMLS# 314123

5 out of 5 Stars

Our Veterens united team was outstanding !!
We never felt rushed in the process and always felt heard . We looked at quite a few homes and ultimately found the home perfect for our family
VU team was so professional and informative every step of the process
We will recommend Veterens United to all of our Veterens and active duty friends!!

headshot image of Kennedy Kugle

Senior Loan Officer: Kennedy Kugle

NMLS# 2091835

4.5 out of 5 Stars

had a great experience with Veterans United. They are incredibly responsive and on top of everything from start to finish. If you need updates, reminders, or next steps, they will absolutely stay on you — but in the nicest, most supportive way possible. 😅Their team makes sure nothing slips through the cracks, and you always know exactly what’s going on in the process. If you want a lender that communicates consistently, follows up relentlessly (in a good way), and genuinely keeps your loan moving forward, they’re it.

headshot image of Marty Gaddie

Branch Manager : Marty Gaddie

NMLS# 1745992

2 out of 5 Stars

Disgusted by how everything ended up at the end. Ive explained myself.

Response from Veterans United

Hi Manuel,

I’m really sorry to hear how everything ended and how strongly you’re feeling about it. That’s not the experience I want anyone to walk away with.

If you’re open to it, I’d appreciate the chance to talk through what happened and review your concerns personally. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we typically respond the next business day if contacted after hours.

Sincerely,
Claire S., Client Relations Manager

5 out of 5 Stars
Photo submission from Chandra D.

Robert Keeley was also very good. He was very patient with all of the communications and all of the checklist processes. His was diligent in making sure all my information got to the underwriters and helped me understand exactly what they were asking of me. I am thankful for my whole team, to include Laura who stepped in and kept the process moving seamlessly when needed. I never felt like anyone dropped the ball or forgot about me. It truly was a person-centric experience and I look forward with working with the same team when it comes to buying my dream home.

headshot image of Nick Holman

Loan Officer: Nick Holman

NMLS# 1052289

5 out of 5 Stars

They are great people with pretty soul may God bles

headshot image of John Schnurbusch

Loan Officer: John Schnurbusch

NMLS# 1813273

5 out of 5 Stars
headshot image of Jason Bals

Loan Officer: Jason Bals

NMLS# 1599125

5 out of 5 Stars

Fantastic! They make the whole process easy and smooth. I recommend it!

headshot image of Carma Bittle

Loan Officer: Carma Bittle

NMLS# 1366915

5 out of 5 Stars

My loan team is always friendly and answers any questions I have quickly and in a clear way that I understand.

headshot image of Nina Chapin

Loan Officer: Nina Chapin

NMLS# 2303736

5 out of 5 Stars

Buying a house is a painful long process, more than I thought it would be. Veterans united walked me through it all, and got me the best deal available. Excellent service.

headshot image of Jake McQuitty

Loan Officer: Jake McQuitty

NMLS# 2036428

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