Everyone who I worked with during this process such as Tonga, and Scott were amazing. They made the process seamless. Please put them in more positions of influence! They are the absolute best!
The whole team was great to work with. Very caring people that really do want to help you get into your new home. They definitely do whatever they can to help you through the whole process.
There were some rough patches when things looked like they weren't going to work out. Overall, it was great having a team of direct contacts to ease things, but it also sometimes felt like I was being pulled in several directions at once.
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Erinn was super helpful throughout the entire process.
Rebecca was the best agent a person could ask for!!
The rest of the crew was outstanding as well
The process was wonderful with the exception of our loan coordinator lindsey. There was poor communication, which caused delays and confusion.
Matt & his team Logan & Alex went above & beyond! They were able to close on my new home 7 days earlier, in time for movers to get me in before holiday weekend! They were in constant communication via text, email, & phone conversations! Answered all of my questions & were very knowledgeable in their work! Thank you all so much for making this so streamlined with your To do lists! Anytime I had a question I would get my answer directly! Thank you again & enjoy your holiday weekend!
Everything about out loan process was poorly done. At the start they should have asked for my husbands COE for his VA loan for preapproval. They instead didn’t ask for it until a week to close. This caused us to miss our closing date. We are first time buyers and didn’t know all the questions to ask. We repeatedly asked what else was needed and were told nothing, only to be asked for more later. A checklist at the start would have been much more productive. After switching to an FHA loan we experienced the same problem. Again would have missed our closing date if we hadn’t found Sarah. There were so many resources we weren’t given, questions we weren’t given correct answers to all which could have avoided a most of this. We felt continually pushed aside by Jake and his team. I would never again trust him or his team.
Response from Veterans United
Hi James,
I’m really sorry to hear how frustrating and discouraging this process was for you. As first-time homebuyers, you should have felt clearly guided from the very beginning, especially when it came to important items like a Certificate of Eligibility and understanding what would be needed for preapproval.
Learning that documents were requested late in the process and that it impacted your closing date is concerning. Being told nothing else was needed, only to later be asked for more, would understandably make you feel unprepared and stressed. You deserved clearer expectations and better communication throughout.
I’m also troubled to hear that you felt pushed aside. That’s never how anyone should feel during such an important milestone. I truly appreciate you sharing this feedback, and I would welcome the opportunity to review your experience more closely.
I’m here to listen and would welcome a direct conversation. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available Monday through Friday, 9 a.m. to 5 p.m. CST, with after-hours messages returned the next business day.
Sincerely,
Claire S., Client Relations Manager
Jordan, Sierra, and Matt provided outstanding service and support throughout the entire mortgage process. They kept me consistently informed, communicated clearly at every stage, and addressed any issues quickly and efficiently. Their responsiveness and professionalism made what can often be a stressful experience feel smooth and well-managed.They truly went the extra mile to ensure everything stayed on track. I highly recommend this team to anyone looking for knowledgeable, attentive, and dependable mortgage professionals.
Veterans United served us with nothing but kindness and in a timely manner. We never expected for the process to go that smoothly and efficiently.
The entire team with VU that I worked with was completely amazing through every step! I am so grateful for all of them!
Mr. MADDOX and his team are very friendly and helpful, understanding someone obstacles
Our Veterens united team was outstanding !!
We never felt rushed in the process and always felt heard . We looked at quite a few homes and ultimately found the home perfect for our family
VU team was so professional and informative every step of the process
We will recommend Veterens United to all of our Veterens and active duty friends!!
had a great experience with Veterans United. They are incredibly responsive and on top of everything from start to finish. If you need updates, reminders, or next steps, they will absolutely stay on you — but in the nicest, most supportive way possible. 😅Their team makes sure nothing slips through the cracks, and you always know exactly what’s going on in the process. If you want a lender that communicates consistently, follows up relentlessly (in a good way), and genuinely keeps your loan moving forward, they’re it.
Disgusted by how everything ended up at the end. Ive explained myself.
Response from Veterans United
Hi Manuel,
I’m really sorry to hear how everything ended and how strongly you’re feeling about it. That’s not the experience I want anyone to walk away with.
If you’re open to it, I’d appreciate the chance to talk through what happened and review your concerns personally. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we typically respond the next business day if contacted after hours.
Sincerely,
Claire S., Client Relations Manager
Robert Keeley was also very good. He was very patient with all of the communications and all of the checklist processes. His was diligent in making sure all my information got to the underwriters and helped me understand exactly what they were asking of me. I am thankful for my whole team, to include Laura who stepped in and kept the process moving seamlessly when needed. I never felt like anyone dropped the ball or forgot about me. It truly was a person-centric experience and I look forward with working with the same team when it comes to buying my dream home.
They are great people with pretty soul may God bles
Fantastic! They make the whole process easy and smooth. I recommend it!
My loan team is always friendly and answers any questions I have quickly and in a clear way that I understand.
Buying a house is a painful long process, more than I thought it would be. Veterans united walked me through it all, and got me the best deal available. Excellent service.
