We talked twice on the phone other then that a few texts I just felt like it would have been nice to have someone check in more and explain the whole process better for a first time home buyer we will not be using you guys if we buy again just because we felt like things we not really explained to us and we would get texts instead of a phone call to do something on the website
Response from Veterans United
Michael, thank you for your honest feedback on your recent loan. We agree wholeheartedly that communication is vital in the loan process and that it should be established from start to finish. We strive to help bridge that gap and learn to move forward to assist future veterans. If you feel the need to discuss further please reach out to our Client Advocate desk for more assistance. Thank you for your service and thank you for choosing Veterans United.
Heather was an absolute Gem! She answered any and every question with no hesitation. I cannot tell you how great it feels to make was seemed like a daunting thing to do (buy a home) feel like a cake walk. I also want to say the team was excellent in covering down when needed to do the same. Thank you so much Veterans United!!
Ready to see for yourself?
Experience first-hand why 7,190 homeowners give us a perfect score!
Ready to see for yourself?
Experience first-hand why 7,190 homeowners give us a perfect score!
Veterans United made our home buying process so smooth and easy! We loved the online portal with the to-do list laid out in black and white, with easy e-sign documents. Our loan officer Nick Laws is the best! He was always very quickly responsive to the myriad of our first-time-buyer questions and we appreciated that he was reachable in a variety of ways. We love that he is local because he had very helpful suggestions for things like home insurance and home security. From start to finish, he was incredibly helpful and we had total trust in him and valued his advice and input greatly! He was always on top of things and gave us realistic expectations for timelines, plus let us know right away when something was needed of us. Out of all the people we worked with through our home buying experience, Nick was solidly our favorite!
