We talked twice on the phone other then that a few texts I just felt like it would have been nice to have someone check in more and explain the whole process better for a first time home buyer we will not be using you guys if we buy again just because we felt like things we not really explained to us and we would get texts instead of a phone call to do something on the website
Response from Veterans United
Michael, thank you for your honest feedback on your recent loan. We agree wholeheartedly that communication is vital in the loan process and that it should be established from start to finish. We strive to help bridge that gap and learn to move forward to assist future veterans. If you feel the need to discuss further please reach out to our Client Advocate desk for more assistance. Thank you for your service and thank you for choosing Veterans United.
Heather was an absolute Gem! She answered any and every question with no hesitation. I cannot tell you how great it feels to make was seemed like a daunting thing to do (buy a home) feel like a cake walk. I also want to say the team was excellent in covering down when needed to do the same. Thank you so much Veterans United!!
