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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
212,424 reviews
736 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Caring Easy Supportive Linda J., Marines
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Trustworthy Knowledgeable Streamlined Dan S., Air Force
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 212,424 Army service member reviews

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5 out of 5 Stars

Kelly Tolster is fantastic to work with. I have done multiple loans with VU. Always consistently great service.

headshot image of Kelly Tolster

Branch Manager: Kelly Tolster

NMLS# 420363

5 out of 5 Stars

I had originally called Moya Brown with concerns about a concern with some emails I had received that felt a little sketchy to me. During that call, she asked if I had looked at refinancing my home loan. I hadn't even thought about it. She did some checking, and to my immense pleasure few weeks later I was able to close on the refi with 2.875% change on my loan and a savings of over $200 a month. Her whole team was exemplary and very helpful. Moya didn't have to say anything and let me stay at the interest rate I was at, but she went the extra mile and helped me immensely.

headshot image of Moya Brown

Loan Officer: Moya Brown

NMLS# 1493916

5 out of 5 Stars

VU made the process to get my new home very streamlined and easy. Everyone is very friendly and knowledgeable

headshot image of Wesley Earl

Loan Officer: Wesley Earl

NMLS# 1631182

5 out of 5 Stars
headshot image of Seth Bush

Loan Officer: Seth Bush

NMLS# 1880849

5 out of 5 Stars
headshot image of Tanner Baldwin

Loan Officer: Tanner Baldwin

NMLS# 2708114

5 out of 5 Stars
Photo submission from Donavon P.

Veterans United, thank you all so much for allowing me to use your services. This was the smoothest transition ever as you all really do help and take care of Veterans. Huge shout out to Joel and Crosby. They are awesome!!!

headshot image of Joel Deiber

Loan Officer: Joel Deiber

NMLS# 1698013

5 out of 5 Stars

From the first time we contacted VU it has always been outstanding experience working with Arron and his staff very professional courtesy answering questions and working hard to get us approved for our first time homeownership to the refinancing and helping get the best rates Would definitely recommend Veterans United to any brothers and sisters looking for home ownership. SSGT BILL SMITH USA (Retired)

headshot image of Aaron Madrid

Loan Officer: Aaron Madrid

NMLS# 1161632

5 out of 5 Stars

I have never been let down by Katie and her team with all my home purchases and refinances. I will stick with the team that treats me right! Thank you!

headshot image of Katie Rose

Loan Officer: Katie Rose

NMLS# 860643

5 out of 5 Stars
headshot image of Bill Musick

Loan Officer: Bill Musick

NMLS# 820645

5 out of 5 Stars
headshot image of Tony Meis

Loan Officer: Tony Meis

NMLS# 1044957

4.5 out of 5 Stars
headshot image of John Lyman

Loan Officer: John Lyman

NMLS# 47945

5 out of 5 Stars

Justin Darr was amazing to work with. He is very professional. He answered our questions and addressed our concerns quickly. I would refer friends and family to him.

headshot image of Justin Darr

Loan Officer: Justin Darr

NMLS# 526292

0.5 out of 5 Stars

I would not recommend veterans united they do not look out for needs of veterans. I headed out to tobi Clifton several times, but no email, call, text. Back. When i asked questions none where answered. This was the worst decision I have made in life trusting things company with my needs. The services were piss poor id never work with Tobi again I do not want anything to do with Veterans United

headshot image of Toby Clifton

Loan Officer: Toby Clifton

NMLS# 1996257

4 out of 5 Stars
headshot image of Nathan Corley

Loan Officer: Nathan Corley

NMLS# 1113688

5 out of 5 Stars

I love working with veterans united, it's been a great experience every time.

headshot image of Greg Wiele

Loan Officer: Greg Wiele

NMLS# 1374334

5 out of 5 Stars
headshot image of Luke Kissner

Loan Officer: Luke Kissner

NMLS# 2282290

5 out of 5 Stars
Photo submission from Eric M.

Thank you for making our dream of homeownership a reality! Words can not express how grateful my wife and I feel. The entire team is awesome! We are forever grateful for the love and hard work you put into making our dream of having a home come true! We pray God’s blessings upon you all!!! Love you!

headshot image of Benjamin Long

Senior Loan Officer: Benjamin Long

NMLS# 1099960

5 out of 5 Stars
headshot image of Rob Deleeuw

Loan Officer: Rob Deleeuw

NMLS# 860610

5 out of 5 Stars
headshot image of Michael Fible

Loan Officer: Michael Fible

NMLS# 2161436

5 out of 5 Stars

The entire team was amazing and made this as easy as I think it could be. Wes, bless his heart, and I have been trying to make this happen for over three years and he hung in there with me.

headshot image of Wes Dyer

Loan Officer: Wes Dyer

NMLS# 1945043

5 out of 5 Stars
headshot image of Christopher Bowen

Loan Officer: Christopher Bowen

NMLS# 2486519

5 out of 5 Stars

As always, John Parker & his team did an outstanding job of getting our VA loan through, funded & closed in record breaking time! Minimal hassle (none), always available & always accurate throughout the entire process from start to finish! Whenever we call John, we know we’re going to get exceptional service.

headshot image of John Parker

Loan Officer: John Parker

NMLS# 996540

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5 out of 5 Stars
headshot image of Ashlyn Cupp

Loan Officer: Ashlyn Cupp

NMLS# 2105531

5 out of 5 Stars

My second time using Veterans United and they again don’t miss, don’t play, and is such a great company and full of hard workers!

headshot image of Reed Murray

Loan Officer: Reed Murray

NMLS# 1630355

5 out of 5 Stars
headshot image of Lisa Durand

Loan Officer : Lisa Durand

NMLS# 16441

5 out of 5 Stars
headshot image of Kris Ball

Loan Officer: Kris Ball

NMLS# 1373481

5 out of 5 Stars

They made it quick and easy

headshot image of Tim Alvis

Loan Officer: Tim Alvis

NMLS# 373984

5 out of 5 Stars
Photo submission from Travis S.

I want to share how positive my overall experience has been with Veterans United.From the very beginning, the process was streamlined and well-organized. After my initial contact, I was reached out to promptly and clearly informed about what to expect moving forward. There were no surprises, no unexpected requirements, and no last-minute changes, which I truly appreciated. Everything was communicated upfront and handled exactly as described.One thing that stood out to me throughout this process was the human element. In a time when so much is automated and driven by systems, AI, and technology, Veterans United managed to balance efficiency with genuine personal connection. At no point did the experience feel cold, detached, or mechanical. I always felt like I was working with real people who cared about the outcome, and that made a meaningful difference to me.I also want to highlight how well the entire team worked together. I did my best to stay responsive and do my part to avoid delays, and the same effort was reflected by everyone involved. The process moved smoothly from start to finish, and that success was largely due to the teamwork and communication throughout. It’s rare for something this significant to come together so seamlessly, and I’m very thankful for that.I was able to find exactly what I was looking for, well under the budget I had in mind, and the financing process was handled without any issues. That’s exactly how this process should work, and Veterans United delivered on that expectation.Having bought and sold three properties, this will be my final home purchase, and I couldn’t be more satisfied with how it was handled. I’m genuinely happy, excited, and grateful to be a customer. I feel well taken care of, confident in the process, and truly in good hands moving forward.Thank you for making this experience such a positive one.Thank you and you're tire team for the Home Warming Gift as well! I am still sorting through it!

headshot image of Katie Rose

Loan Officer: Katie Rose

NMLS# 860643

5 out of 5 Stars
headshot image of Kendall Haun

Loan Officer: Kendall Haun

NMLS# 1708656

5 out of 5 Stars

This entire process from start to finish was streamlined. Everyone I worked with was extremely professional and efficient. I would 100% recommend. Thank you to our team.

headshot image of Jen Heishman

Loan Officer: Jen Heishman

NMLS# 1407373

5 out of 5 Stars

There were a few bumps in the process, but working with the team, we were able to overcome them.

headshot image of Bob Doran

Branch Manager: Bob Doran

NMLS# 1546500

5 out of 5 Stars
headshot image of Ross McClanahan

Loan Officer: Ross McClanahan

NMLS# 1772094

5 out of 5 Stars

Overall, Veterans United has been awesome! They're competitive too.

headshot image of Crystaline Loveless

Loan Officer: Crystaline Loveless

NMLS# 1211028

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