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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
72,902 reviews
771 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Caring Easy Supportive Linda J., Marines
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Trustworthy Knowledgeable Streamlined Dan S., Air Force
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 72,902 Air Force service member reviews

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5 out of 5 Stars

Kenny Ashton is a superstar! We were an unusual case as early retirees with a complex financial situation, and Kenny helped us get a loan that met our unique requirements with convenient terms. His communication skills are outstanding, and he exemplifies great customer service. This was my first experience with Veterans United, and Kenny proved to be an amazing ambassador for the brand.

headshot image of Kenny Ashton

Loan Officer: Kenny Ashton

NMLS# 1294914

5 out of 5 Stars
headshot image of Jason Lacey

Loan Officer: Jason Lacey

NMLS# 1604515

5 out of 5 Stars

The whole process was great. They helped me with each step and went above and beyond with assisting me and answering any questions I had. They get to know the people they help and provided valuable assistance with each step of the process.

headshot image of Ryan Schuermann

Loan Officer: Ryan Schuermann

NMLS# 1640099

5 out of 5 Stars
headshot image of Brittany Kuehl

Loan Officer: Brittany Kuehl

NMLS# 2389880

4.5 out of 5 Stars
headshot image of Mason Maddox

Loan Officer: Mason Maddox

NMLS# 314123

5 out of 5 Stars
Photo submission from Richard J.

The service Veterans United provides makes the home buying process clear and reduces the stresses involved.
The steps that are necessary to accomplish are laid out and clear to the borrower.
Other services are offered, but never pushed. We took advantage of the homeowners insurance that was offered because the product was explained clearly and was actually at a better price than what I received while comparing quotes.
Everyone was professional and a pleasure to work!
Thank you to all that I worked with!

headshot image of Laura Shackelford

Loan Officer: Laura Shackelford

NMLS# 646312

5 out of 5 Stars

The loan officer and team were great! Was able to move things along very quickly and was there for us every step of the way!

headshot image of Drew Alexander

Loan Officer: Drew Alexander

NMLS# 1407112

5 out of 5 Stars

Every step I the process went smoothly and we had excellent support from every member of the team helping us.
Made this an easy buying, financing and closing process.

headshot image of Collin Cochran

Loan Officer: Collin Cochran

NMLS# 2128747

5 out of 5 Stars
headshot image of Chace Tuck

Loan Officer: Chace Tuck

NMLS# 1884773

5 out of 5 Stars
headshot image of Alice Schneider

Branch Manager: Alice Schneider

NMLS# 252027

4.5 out of 5 Stars
headshot image of Courtney Jones

Loan Officer: Courtney Jones

NMLS# 1483086

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5 out of 5 Stars

Was an awesome experience thank you

headshot image of Kaleb Long

Loan Officer: Kaleb Long

NMLS# 35296

5 out of 5 Stars
headshot image of Adam Craig

Loan Officer: Adam Craig

NMLS# 1726012

5 out of 5 Stars

As a first time home buyer, I expected this whole process to be stressful. Jason and his team ensured to eliminate as much of it as possible. Thanks to Veterans United the process was extremely easy.

headshot image of Jason Bals

Loan Officer: Jason Bals

NMLS# 1599125

5 out of 5 Stars

The team did absolutely amazing. They made the process effortless while relocating my family across the country. I would rate higher than 10 if it was option!

headshot image of Phillip Kast

Loan Officer: Phillip Kast

NMLS# 2738304

4.5 out of 5 Stars
headshot image of Derek Harmon

Loan Officer: Derek Harmon

NMLS# 1894236

5 out of 5 Stars
Photo submission from Cristal P.

I would recommend Veterans United one thousand percent and then some. They were so communicative throughout the entire process. Never once did I feel as though I did not understand what was happening or lost. Any questions that I did have, they answered and were extremely patient. The entire VU team was professional, friendly, and knowledgeable. It made me feel as though this was not my first time buying a home because it felt so natural. I was afraid the process would be long, hard, and maybe someone would pull the wool over my eyes. But the transparency of the VU team made all those fears go away. They truly are in this for the right reasons and it shows. They helped me and my family purchase our first home in less than a month and we are forever grateful and blessed!

headshot image of Steve Kincheloe

Loan Officer: Steve Kincheloe

NMLS# 328305

5 out of 5 Stars
headshot image of Blake Weisenfelder

Loan Officer: Blake Weisenfelder

NMLS# 280448

5 out of 5 Stars

Joe Koetting and his team were absolutely amazing. They made our first time home buying experience so smooth and enjoyable. Joe went out of his way to answer all our many questions promptly and took his time to explain everything about home buying to us, was available any time we needed, and was simply a pleasure to work with. We switched from a different lender to VU just because of the amazing customer service. We are very appreciative of the entire VU team.

headshot image of Joe Koetting

Loan Officer: Joe Koetting

NMLS# 2150681

5 out of 5 Stars

Heidi Bailey is fantastic at helping move things right along. Bryan Kay was great to work with on to do lists and answers. I closed in 17 days

headshot image of Heidi Bailey-Houston

Loan Officer: Heidi Bailey-Houston

NMLS# 1126219

5 out of 5 Stars

Shane Lowe and Kari Frank were amazing to work with. They helped with the unique technology Veterans United utilizes in the refinance process. I would recommend Veterans United to anyone looking to buy a home.

headshot image of Shane Lowe

Loan Officer: Shane Lowe

NMLS# 1123167

4.5 out of 5 Stars
headshot image of Ellis Carter

Loan Officer: Ellis Carter

NMLS# 2452369

Ready to see for yourself?

Experience first-hand why 363,120 homeowners give us a perfect score!

Check My Eligibility
5 out of 5 Stars
headshot image of Craig Anderson

Loan Officer: Craig Anderson

NMLS# 1464195

5 out of 5 Stars
headshot image of Taylor Holman

Loan Officer: Taylor Holman

NMLS# 2036493

5 out of 5 Stars

I wanted to take a moment to share my appreciation for the outstanding service I received throughout my mortgage process. From start to finish, Leanna & Ashley were professional, responsive, and incredibly helpful in guiding me through each step.Communication was clear and timely, and any questions I had were answered thoroughly, which made the entire experience smooth and stress-free. I especially appreciated the transparency and attention to detail - it gave me a lot of confidence in the process.Overall, this was a very positive experience, and I would absolutely recommend Leanna & Ashley to others looking for a reliable and knowledgeable mortgage team.Thank you again for your excellent service!

headshot image of Leanna Winters

Loan Officer: Leanna Winters

NMLS# 1126212

5 out of 5 Stars
headshot image of Greg Heins

Loan Officer: Greg Heins

NMLS# 1862552

5 out of 5 Stars

Kapril and his group were AMAZING and truly took a stressful time in our life and made it 1,000 times less stressful!

headshot image of Kapil Vanamala

Loan Officer: Kapil Vanamala

NMLS# 1812058

5 out of 5 Stars
Photo submission from Kevin C.

The Veterans United team really made my home purchase easy. From the start they were on top of every detail. I can’t express my gratitude for the attention to details, and the professionalism demonstrated by this extraordinary group. I would recommend Veterans United to all veterans who are considering a home purchase.

headshot image of Shane Ward

Loan Officer: Shane Ward

NMLS# 1075204

5 out of 5 Stars
headshot image of Christopher Conrad

Loan Officer: Christopher Conrad

NMLS# 2680963

5 out of 5 Stars
headshot image of Austin Kammerich

Loan Officer: Austin Kammerich

NMLS# 1464578

5 out of 5 Stars
headshot image of Jordan Smetana

Loan Officer: Jordan Smetana

NMLS# 2388792

5 out of 5 Stars
headshot image of Mike Wilson

Loan Officer: Mike Wilson

NMLS# 1530897

5 out of 5 Stars

Every one working with me and my husband was extremely wall and on top of everything .and was very helpful with making sure all the information and paperwork is updatedWant to say thank you to everyone on the team 🙏

headshot image of Hanna Schwartz

Loan Officer: Hanna Schwartz

NMLS# 2047259

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