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Clarksville, Tennessee Reviews

Unedited and unfiltered reviews from Veterans and military families

7,543

Total Customer Reviews

99.5%

Would Recommend Veterans United to Friends and Family

4.9 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
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5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

The team at veterans United did a phenomenal job and I would highly recommend going to them if it’s your first time buying a home. They kept us in check with structured checklists and we’re always available when we had questions. We had the pleasure of having Jamie as our loan officer. Thank you all again.

5 out of 5 Stars
Would Recommend

The team was great and I’m so lucky to have worked with them. They explained everything and got my family and I to the finish line with ease.

4.5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Exceptional. Phenomenal. Professional. I can go on and on about Elizabeth and her team.
From day one she made the process exciting and easy. She was always on tops of things and keeping us up to date so we didn’t have to wonder or worry. Elizabeth always made asking questions easy and never made us feel like we couldn’t go to her for the simplest things. We’ve already recommended Elizabeth to a friend who may be buying a house in the near future.

5 out of 5 Stars
Would Recommend

Karol and Melissa and the rest of their team were outstanding and so nice from day one! They truly cared about us and made us feel like family!

0.5 out of 5 Stars

Working with “Veterans” United was the worst experience I’ve had in the home buying process.
Not only did they make me feel I had to fight to use my VA entitlement, they did nothing to help me find solutions without me calling, asking, complaining…When I asked questions, it would be a day before I received responses or I’d have to call and ask again. They knew upfront of the time difference and they did nothing to alleviate that barrier.
There were unique scenarios in my home buying process however the ‘team’ I worked with did nothing to reassure, assist, or even work for my best interest. They made me feel like I was just a number on their roster.
The fact that 48 hours prior to closing they had to ‘move things around’ to get to my paperwork to ensure we could close on time.
This is not a new complaint, I expressed my dissatisfaction with the supervisor. I will not recommend Veterans United to anyone I know or anyone asking for a recommendation…
0 out of 10 on customer service

Response from Veterans United

Rhonda,

I'm really sorry to see this. Our Client Advocates are available to help if you'd like to discuss this or anything else from your experience. If we can make this better somehow, we're here for it.

Very sincerely,
Kendra, Client Relations

5 out of 5 Stars
Would Recommend

I was very pleased with the entire experience

5 out of 5 Stars
Would Recommend

Just an amazing experience. Great communication and extremely professional. Always felt like we had someone I'm our corner. I'm very grateful for Jennifer and her team. Thanks for all the hard work, attention to detail and timely responses.

5 out of 5 Stars
Would Recommend

Want to thank Veterans United for they were a gift from GOD. The home I was renting from water heater went out and air went out. To make it even more bad the house was put up for auction. I was given a month to find somewhere to move and all the rental properties requiring so much down that I was feeling like giving up. Just when I was about to give up I was approved and in less than a month I was in my new home thanks to Veterans United. I thank GOD daily for the great people who helped make this a smooth process.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

I would highly recommend Veterans United to any future home buyer. They are very professional, and their services are outstanding!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

We couldn’t have chose a better team to work out our new mortgage for us. Trevor was fantastic and made sure he asked for every single document under the sun so that when it got to the underwriting phase, it was as stress free as possible. We also text him every day about rates and he would reply any day at any time (even on weekends which floored and impressed us). We couldn’t be happier having gone with Veterans United and will absolutely recommend them to anyone!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Paul is amazing!! He made the process so easy. If I ever had any questions he always took the extra time to answer them. He explained every step of way, which is perfect for a first time home buyer!! Plus he has a pretty awesome beard!! Thank you all so much for the perfect home buying experience. Wonderful team!

5 out of 5 Stars
Would Recommend

This is our second time in 5 years using Veterans United for home purchases. Both experiences have been equal in top excellence of professionalism, promptness, friendliness, and efficiency with each team member we interacted with. We highly recommend Veterans United and would use them again if needed.

5 out of 5 Stars
Would Recommend

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5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Not joking when I say my team made the process enjoyable. Paul, Michelle, Shawn, everyone else I interacted with thank you. It was a night and day difference from my experience with DHI Mortgage. Every one of you deserves a promotion and a raise for how well you do your job and how pleasant you make it for the customer. That’s incredibly rare these days so it was a breathe of fresh air working with a team I enjoyed working with. Thanks y’all.
P.S. this team even knew my wife and I had just had our first kid and they put a gift basket together and sent it to us with gifts for our daughter and my wife. I mean how cool of a touch is that. Something that had nothing to do with the job, but was an incredible personal touch from them. Seriously this is veteran United’s all star team.

5 out of 5 Stars
Would Recommend

They truly took care of us and kept us in the loop throughout. You all are really exceptional and outstanding.

5 out of 5 Stars
Would Recommend

Can not suggest VU high enough!! They made the process start to finish easy and timely! Can’t imagine using anyone else. They said they could close in 30 days and did ! You don’t find that kind of service in todays home market !

5 out of 5 Stars
Would Recommend

My only complaint with Veterans United is that they will not be servicing my loan. I knew this upfront and in no way detracted from my very high satisfaction of working with Veterans United.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

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