The service and attention to detail was phenomenal. The app and communication via phone, email, & text worked great for my schedule. The entire process took less than 45 days from initial contact to finish. I would definitely recommend (and have already) MyVU team to others.
Definitely recommend Veterans United as a stellar mortgage lender. Their customer service goes above and beyond! Such a wonderful home purchase experience!!
VU was a amazing experience! I loved how quick and organized this home buying process was!
I would recommend Veterans United one thousand percent and then some. They were so communicative throughout the entire process. Never once did I feel as though I did not understand what was happening or lost. Any questions that I did have, they answered and were extremely patient. The entire VU team was professional, friendly, and knowledgeable. It made me feel as though this was not my first time buying a home because it felt so natural. I was afraid the process would be long, hard, and maybe someone would pull the wool over my eyes. But the transparency of the VU team made all those fears go away. They truly are in this for the right reasons and it shows. They helped me and my family purchase our first home in less than a month and we are forever grateful and blessed!
Alex and John are absolute rockstars. When my family and I PCS next he will be hearing from me again. I couldn’t ask for a more reliable and supportive team.
I’ve worked with Veterans United before, and I know you do great work with integrity! You even remembered me from the last time, years ago. Thanks for making the process as smooth and efficient as possible, and for being so friendly and nice along the way!
All I had to do was tell VU I had a week to find a house, and they handled the rest. They provided us with a realtor who was absolutely fantastic, and our lending team took great care of us. We are blown away at how simple and painless they made the process of buying—even from a couple thousand miles away. I’m sure there are probably lower rates at smaller lenders but VU is really good at working with the challenges and idiosyncrasies of military life and that made it so much less stressful.
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Robert and Melissa went above and beyond helping us every step along the way. We will definitely be looking at using Veterans United again for our next home buy thanks to their charasmatic professionalism and decisive action with all situations we encountered.
The Veterans United team really made my home purchase easy. From the start they were on top of every detail. I can’t express my gratitude for the attention to details, and the professionalism demonstrated by this extraordinary group. I would recommend Veterans United to all veterans who are considering a home purchase.
The process was painless but at times overwhelming.
The staff at Veterans United Home Loans are very through. They will explain things so you understand and they have your best interest.
Thank you Amanda B and Allie for excellent customer service! It was a pleasure and such a smooth process. I felt supported and guided all the way.
At first I was skeptical, but Veterans United was amazing. I would recommend them to any veteran.
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Go above and beyond what they are asked to do! Professional, dependable and consistent!
The whole VU team was amazing! They answered all of my questions right away, and spent quality time to make sure I understood what was going on throughout the entire home buying experience. They truly made this an outstanding experience.
I'm very glad I chose Veterans United to purchase my first home. The whole home buying process seemed very overwhelming but they somehow made it understandable in bite size pieces. I was super anxious and lost at the beginning and they held my hand at each step. With their insurance brokerage, I found cheaper auto, home, and flood insurance.
Third time I have worked with Veterans United and still have no complaints. Outstanding job every time!
Ginny was amazing and quick to get us to closing. We appreciate her so much!
Our experience was not what we had hoped for. Our loan officer was great though and did what he could to keep us in the loop and explain why it took so much longer than it should have. Disappointed in the process but glad its done.
Response from Veterans United
Hi Matthew,
Thank you for sharing this. I’m glad to hear your loan officer helped keep things moving and made sure you were in the loop, but I’m sorry the process as a whole didn’t feel smoother for you. When things take longer than expected, it can take away from what should be an exciting moment, and I hate that this left you feeling disappointed even though you’re relieved to have it behind you.
If you’d be open to it, I’d like to take a closer look at your experience so I can understand what caused the delays and make sure your concerns are fully heard. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. My team is here from 9 a.m. to 5 p.m. Central Time, and we’ll get back to you the next business day if you reach out after hours.
Sincerely,
Claire S., Client Relations Manager
