Carl and his team are amazing at what they do. These guys truly made this buying process a pleasant experience once again.
Kala Booth was my loan agent. She was excellent. She was on top of everything. She was a great source for movers, insurance, etc. The checklist and to-do list were great tools.
Very happy with the process. The website was very easy to use for communication and paperwork transfers. Whole process was stress free for the most part.
If you are qualified to receive Veterans benefits contact Veterans United to handle your your VA loan. Totally professional, responsible, and knowledgeable for any questions regarding your real estate transaction. Best service I have encountered in my life!!
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Amazing service with a smile. True professionalism each step of the process. Great Communications with the entire Team. Website easy to navigate, , status easy to see,, To-do list prominent, upload fast. I can't thank Brian and the Team enough for a seamless transactions.
Jimmy, Sarah, and Maja were great to work with. They are always available to answer any questions. They really made my first home buying experience very easy. Thanks and again.
Veteran’s United did an exceptional job in processing my refinancing request. I could not ask an organization to have performed better.
All of the support generally took care of my needs and answered any questions that we may have.
Very good
These are people that gave me a chance to have a home of my own when I didn’t think I could!
Our team was amazing every step of the way!!
Wish I had known about Veterans United before now but will continue to spread the word of how easy you make the process of buying a new home.The website is wonderful! So easy! And completely less stressful than buying a house years ago.
Travis and his team was the best from start to finish they was right there answering any questions I had or to help in any way thanks so much
Started well & ended terrible. Expected to walk out of the closing with a check for $17-18K but had to show up with a check for over $11K instead. Not sure what the issues were on your end & don't care to be real honest. I was told we were all good over a week in advance, then told oops -we screwed up please cover our mistake.
Response from Veterans United
Hi Eugene,
I’m really sorry to hear how your closing felt. When you’ve been planning for a certain outcome and are told everything looks good, finding out at the last minute that the numbers changed is incredibly frustrating. I understand why this left such a bad impression, especially when it felt like the expectations you were given didn’t line up with the final figures.
I’d really like our advocates to have the chance to look into what happened and make sure your concerns are fully reviewed. If you’re open to talking more, you can reach my team at 1-800-212-5200 or ClientAdvocate@vu.com. We are available from 9 a.m. to 5 p.m. Central Time, and if you reach out after hours we’ll typically respond the next business day.
Thank you for taking the time to share your experience. I’m here if you’d like to walk through this together.
Very professional
