Charlotte is a lifelong resident in the Clarksville/Ft. Campbell area. With over 30 years' experience, she is an expert on VA home loans, as well as FHA, Conventional and first time homebuyer programs. Charlotte prides herself on providing personalized, fast and efficient service from pre-approval all the way to the loan closing. She is also available on weekends and evenings for your convenience.
She and the team did all the work, I just had to provide the information needed. She kept me informed as changes occurred.
I hardly heard from her. She would never call back when I called. I would not recommend anyone to work with her. It’s very frustrating leaving a message and not hearing anything back at all.
Response from Veterans United
Thank you for this information, Anthony. A member of our Client Advocate Team is available to speak with you for additional details. It is our goal to promote accountability within our teams and consistently deliver an outstanding client experience. We are committed to finding out what may have caused you to feel this way and discuss ways that we might improve.
Charlotte and her team were so nice. They were also great at communicating with us and did everything in a timely manner. Plus, they explained each step in great detail so we would not feel confused or overwhelmed.
This was the second home I've purchased utilizing Veterans United and the process was very relaxing and stress free. I was able to seek advice if needed whenever I needed to.
Very kind, thoughtful lady!