Charlotte is a lifelong resident in the Clarksville/Ft. Campbell area. With over 30 years' experience, she is an expert on VA home loans, as well as FHA, Conventional and first time homebuyer programs. Charlotte prides herself on providing personalized, fast and efficient service from pre-approval all the way to the loan closing. She is also available on weekends and evenings for your convenience.
She is great and kept me updated all the time and everything went well
She kept me informed, provided step by step breakdown on process and was always upbeat despite experiencing a tremendous loss of her loved one in the middle of my process. She never skipped a beat! That is a selfless woman!
VU was very patient throughout the process.
I went into the office multiple times to turn in documents and was never once greeted by my “loan specialist”. Still to this day I have never met her face to face.
Response from Veterans United
Thank you for this information, Bryan. We appreciate the opportunity to research your experience and learn more. One of our Client Advocate team members is available to speak with you. While we cannot change the experience you had, we want to ensure that we do all we can to prevent this same experience in the future.
Charlotte was amazing all around!
Super responsive and on point. Sweet and courteous always. I was able to teach her at crazy hours while overseas. Awesome support.
She always talked with care as number 1